Quality and Warranty
Terms and Conditions
Quality Policy and Certifications
Telect is committed to delivering an extraordinary customer experience that meets or exceeds our customers' requirements and satisfaction as we continually improve the effectiveness of our Quality Management System.
Telect's facilities are certified to ISO 9001, ISO 14001 and TL 9000 standards. Telect environmental and safety certifications include compliance to the Restriction on Hazardous Substances (RoHS), Waste Electrical and Electronic Equipment (WEEE), NEBS Compliance, UL Listing, CE Marking, and ETSI standard.
At Telect, our commitment to customer satisfaction is what drives our business every day. That's why when we say our products are backed by a "hassle-free" warranty, we mean it. If you experience a quality problem with a Telect product under warranty, getting things up and running again is simple:
Telect will issue you a Return Material Authorization form (RMA) to replace or repair the product under warranty
Telect warrants to Customer that Products sold are free from defects in material and workmanship under normal use and service, subject to exceptions stated in our terms and conditions. Product purchased is warranted for the time period set forth in our terms and conditions, commencing from the date of shipment to the original Customer. Notwithstanding the forgoing, product Telect acquires from or through a third-party manufacturer or distributor and resells to Customer as the original, customer will carry the manufacturer's pass-through warranty, if any, in accordance with our terms and conditions.
11-22425 East Appleway Ave.
Liberty Lake, WA 99019
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